Leading Difficult Conversations

How to handle difficult conversations. When the stakes are high, we often perform at our worst. Difficult conversations can end in frustration, disappointment and triggered emotions. Leading Difficult Conversations will change the way you prepare for and engage in these high-pressure interactions.

Imagine knowing exactly how to handle difficult conversations and having the skills to approach them head on, yet with honesty and compassion. Conversations around poor performance, failed deliverables, customer complaints and team conflict are challenging. This program, delivered both virtually and in person, will teach you to identify the crucial moments in high-stakes encounters. Learn to ease tensions, bring down barriers and confidently and honestly tackle critical conversations.

This workshop is about getting results and changing behavior and is packed with exercises and practice modules. Participants will work on real issues, practicing techniques and receiving coaching in a feedback-rich learning environment.

Learn to:

• Recognize and quickly assess the degree of difficulty of a conversation

• Target the outcome by knowing what you do and don’t want from it

• Separate the facts from the story

• Look for nonverbal cues that things have gone awry

• Identify old habits that hold you back

• Reboot and restart a difficult conversation

• Focus on mutual purpose, benefit and creating a win/win

Organizational benefits

• Your organization’s EQ (Emotional Quotient) will skyrocket

• Improved organizational alignment with open, honest dialogue

• Better morale and relationships, evidenced by less passive-aggressive behavior and more trust

• Increased productivity

• Better client relationships

• Decreased workplace conflict

• More efficient meetings where people make faster, better decisions